Privacy PolicyYour Data, Protected

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last updated: January 15, 2025
Information We Collect
We collect information to provide and improve our gym management services.

Personal Information

  • Name, email address, and phone number
  • Gym business information and location details
  • Payment and billing information
  • User account credentials and preferences

Usage Information

  • Platform usage patterns and feature interactions
  • Device information and browser type
  • IP address and general location data
  • Session duration and page views

Gym Member Data

  • Member profiles and contact information (processed on behalf of gym owners)
  • Membership status and payment records
  • Check-in/check-out data and gym usage statistics
How We Use Your Data
We use your information to provide, maintain, and improve our services.

Service Provision

  • Create and manage your gym management account
  • Process payments and manage billing
  • Provide customer support and technical assistance
  • Enable gym member management features

Communication

  • Send important service updates and notifications
  • Respond to inquiries and support requests
  • Share relevant product updates and features

Improvement & Analytics

  • Analyze platform usage to improve features
  • Generate aggregated usage statistics
  • Conduct research for product development
Data Sharing & Disclosure
We do not sell your personal information. We only share data in limited circumstances.

Service Providers

We may share data with trusted third-party service providers who help us operate our platform, including payment processors, cloud hosting providers, and email services. These providers are contractually bound to protect your information.

Legal Requirements

We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of our users and the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate privacy protections.

Data Security
We implement robust security measures to protect your information.

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Encrypted data storage and regular security audits
  • Multi-factor authentication for admin accounts
  • Regular security updates and vulnerability assessments

Access Controls

  • Limited access to personal data on a need-to-know basis
  • Employee background checks and security training
  • Regular access reviews and permission audits
Your Rights
You have control over your personal information and how it's used.

Data Access & Portability

You can request a copy of your personal data in a machine-readable format and transfer it to another service provider.

Data Correction & Deletion

You can update your personal information through your account settings or request deletion of your data, subject to legal retention requirements.

Communication Preferences

You can opt out of marketing communications while still receiving essential service-related notifications.

Cookies & Tracking
We use cookies and similar technologies to enhance your experience.

Essential Cookies

These are necessary for the platform to function, including authentication, security, and basic functionality.

Analytics Cookies

Help us understand how you use our platform to improve features and performance. You can opt out through your browser settings.

Preference Cookies

Remember your settings and preferences for a better user experience.

Contact Us
Questions about this privacy policy? We're here to help.

Privacy Inquiries

Email: privacy@farcasconsult.com

Phone: +254 721 343 437

Data Protection Officer

For data protection concerns, contact our DPO at:dpo@farcasconsult.com

Response Time

We will respond to your privacy-related inquiries within 30 days of receipt.