Privacy Policy

1. Personal Information You Provide to Us

We may collect the following types of information that you voluntarily provide:

• Account Information. When you register for our Services, we may ask for information such as your name, email address, phone number, gym or branch details, and account preferences.
• Contact Information. When you express interest in our products or services, participate in activities, subscribe to our newsletters, or contact us directly, we may collect contact details.
• Payment Information. When making a purchase, we may collect billing information and payment details through secure payment gateways.
• Feedback and Correspondence. When you communicate with us for support, surveys, or other correspondence, we collect the information necessary to respond to your requests.

2. Information Collected Automatically

When you interact with our Services, we collect certain information automatically, which may include:

• Device Information. Details about the device used to access our Services, such as device type, operating system, and unique device identifiers.
• Usage Data. Information about your interactions with our Services, including browsing history, accessed pages, clicked links, and other engagement metrics.
• Location Data. Approximate location derived from your IP address, which may help us tailor content and enhance security.
• Cookies and Tracking Technologies. We use cookies and similar tracking technologies to collect and store information, such as session data, to enhance your experience and analyze usage patterns. You can manage cookies through your browser settings.

• Service Delivery. Provide, operate, and maintain our Services, and to fulfill your requests and orders.
• Personalization. Tailor content, offers, and recommendations based on your preferences and interactions with our website.
• Communication. Send you essential account-related communications, such as confirmations, updates, and notifications. With your consent, we may also send you promotional materials and special offers.
• Improvement and Analysis. Analyze trends, track website performance, and understand user behavior to improve our Services and make data-driven decisions.
• Security and Fraud Prevention. Protect our Services, detect unauthorized activity, and prevent fraud or misuse of the platform.

• Admin Portal. We process gym account details, branch setup information, staff roles, billing records, invoices, and operational configuration data used to manage gym businesses.
• Client Website. We may process enquiries, demo requests, website analytics, account access activity, and records tied to public-facing pages or login experiences.
• Mobile App and Member Experience. We may process member profiles, membership status, attendance, bookings, class access, facility usage, locker or service activity, notifications, and payment references needed to provide member services.

• Service Providers. We may share information with trusted third parties who support hosting, authentication, payment processing, communications, analytics, and infrastructure operations.
• Legal Compliance. We may disclose information where required by law, regulation, legal process, or lawful government request.
• Business Protection. We may share information to enforce our agreements, investigate security incidents, or protect the rights, property, and safety of Fitness254, our customers, and users.

• Use of protected infrastructure and access controls for internal systems.
• Encrypted connections where appropriate for account access and data transmission.
• Monitoring and operational safeguards intended to detect misuse, fraud, or platform abuse.
• Despite these efforts, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

• You may request access to the personal information we hold about you.
• You may request correction of inaccurate or incomplete information.
• You may request deletion of information where retention is no longer necessary or legally required.
• If you are a gym member using services through a specific gym, that gym may be the first point of contact for profile, membership, and service record updates.

• Email: support@fclconsult.com
• Phone: +254 721 343 437
• Location: Nairobi, Kenya